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- Therefore, after gathering all available information, we consider the complaint unjustified.
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Just remember, if you deposit money using ów lampy of these methods, you’ll need owo withdraw using the same one. Newbies joining HellSpin are in for a treat with two generous deposit bonuses tailored especially for Australian players. On the first deposit, players can grab a 100% bonus of up owo 300 AUD, coupled with setka free spins. Then, on the second deposit, you can claim a 50% nadprogram of up to 900 AUD and an additional pięćdziesięciu free spins. At HellSpin Casino, we strive owo process verification documents as quickly as possible, typically within 24 hours of submission. During peak periods or if additional verification is required, this process might take up to czterdziestu osiem hours.
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The player from Greece had requested a withdrawal prior to submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time jest to process and suggested waiting for at least czternaście days before submitting a complaint. Unfortunately, due owo the player’s lack of response jest to the team’s inquiries, the complaint could not be investigated further and państwa subsequently rejected. The player from Germany had a nadprogram at Hellspin, met the wagering requirements, and won €300 without an active premia. After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged premia term violation.
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After the player’s communication with the casino and our intervention, the casino had reassessed the situation and the player had been able to withdraw his winnings. However, he had only been able to withdraw a part of his total winnings due to the casino’s maximum withdrawal zakres for no-deposit bonuses. Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds.