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- Therefore, after gathering all available information, we consider the complaint unjustified.
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After the player’s communication with the casino and our intervention, the casino had reassessed the situation and the player had been able to withdraw his winnings. However, he had only been able to withdraw a part of his total winnings due to the casino’s maximum withdrawal zakres for no-deposit bonuses. Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds.
